Return & Exchange Policy

We strive to provide a clear and comfortable shopping experience for all our customers. This policy outlines the return and exchange terms for the products and services available in our store.

1 Digital Products and Services

• Digital products and services are non-refundable and non-exchangeable once executed or delivered, due to their digital nature.
• The customer is responsible for ensuring the accuracy of the order and account details, and that the account is eligible and ready for the requested service to be carried out.
• The store is not responsible for failure to execute a service resulting from an issue with the customer's account, incorrect information provided by the customer, or any obstacle on the customer's side preventing completion of the service.
• If the store is unable to provide or execute the order within 10 days for reasons attributable to the store, the customer has the right to request a refund of the order value or choose an alternative product or service.

2 Refunds

• Once a refund request is approved, the amount will be returned to the payment method used for the order, wherever possible.
• Payment gateway and transaction fees are deducted from the refunded amount.
• The time required for the amount to appear in the customer's account may vary depending on the bank or payment service provider, and the store is not responsible for any delay resulting from the procedures of those entities.

3 Physical Products

• Physical products can be returned or exchanged within 14 days of the receipt date.
• The product must be in its original condition, unused and undamaged, with all its contents and original packaging, if any.
• In the case of a return or exchange requested by the customer, the customer bears the shipping and return costs, and the original shipping cost is deducted from the refunded amount.
• If the product has a defect or a different product was sent than what was ordered due to an error by the store, the store bears the costs of handling the case.

4 Custom-Made Products

Products that are manufactured, printed, designed, or customized specifically for the customer are non-refundable and non-exchangeable once processing has begun.

This includes items produced specifically upon the customer's request, except in the case of a product defect or an execution error on the part of the store.

5 Requesting a Return or Exchange

Return or exchange requests are submitted through the official support team, along with the order number and the information needed to review the case. Each case is reviewed according to the type of product or service, the order status, and the terms of this policy.

Contact Us

If you have any inquiry related to your order or the return and exchange policy, you can contact our support team through the official contact channels listed on the website.